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Respectful communication is the foundation for creating and maintaining a positive work
environment. It ensures employees work well together as a team, solve conflict before it escalates, accept and appreciate
diversity in their workplace, handle change productively and positively, and recognize the contributions of those around them.
In this full-day workshop,
participants develop an awareness of respectful workplace relations and the importance of taking personal responsibility for
their work environments. They explore the essential communication skills for raising issues constructively and
handling disrespectful behaviour in a constructive way. Activities include individual reflection, small group discussions
and large group debriefings. As well, facilitators demonstrate approaches to respectful dialogue, using scenarios relevant
to the participants’ own workplace. While the training experience is designed to increase communication skills, it has
the added benefit of improving teamwork, building trust and enhancing participants’ understanding of their own role
in maintaining a respectful workplace.
Topics include:
• Respectful behaviour – identifying
and building on the group’s strengths
• Disrespectful behaviour – the impact on individuals and
the organization
• The perspective of others - the difference between needs and solutions
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Taking personal responsibility - three attitudes that make a difference
• Shifting judgement to curiosity
– the importance of questioning and listening
• Escalation of conflict – the importance of addressing
disrespectful behaviour early
• The role of the bystander – how to be a constructive sounding board
• Regaining respectful dialogue – apologizing, contrasting, and raising issues constructively
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