Do Process Facilitation Services

 

We Do Process: Facilitation, Training, Mediation and Coaching

 
HomeHow We WorkFacilitationTrainingMediationCoachingOur Clients

howwework.jpg

How We Work


Collaborative Planning

When planning a group process, we rely on the input of clients and seek their direction at key stages in design, implementation and follow-up. We’ve learned that consultation is essential to ensure the process focuses on the desired objectives.  Our facilitation process typically involves these five steps:
 
Initial Consultation - Working together, we establish mutual expectations and clearly defined goals for the process.  At this time, we explore a variety of approaches to identify the one that will best meet your objectives.
 
Facilitation Estimate - Following our initial meeting, we prepare a detailed description of the process, including timeframes, deliverables and expected costs.
 
Co-facilitation -  Our experience has taught us that a teamed approach improves delivery and participant outcomes.  It simply works better, allowing us to:
  • provide better support during small group exercises
  • balance the tasks of facilitation and recording
  • support different skill and readiness levels
  • model a collaborative approach to team relations
  • address unexpected concerns or disputes effectively
  • make spontaneous changes to process as necessary

Reporting -  We record meeting notes using a laptop computer and a projector so that all participants can see the discussion outcomes.  Following the facilitated session, we prepare a written summary, which describes the process and decisions reached. 

Follow-up - At the conclusion of the process, we plan for follow-up and support as necessary. 

Appreciative Inquiry

Whether we’re training a work team or guiding a group through a planning process, our approach combines a positive focus with a respectful curiosity. The primary goal is to identify and build upon participants' strengths. Reflective questions, tailored to the participants' context, launch facilitations and learning experiences on a positive note. Our approach increases participant success, as they begin with the knowledge they have the skills and experience upon which to build.

Have questions about how we work? 

Contact Us